Skip to main content
search
0

Privacy Policy

 

At Fauxmance, we are committed to protecting your privacy. We collect personal information, such as your name, email address, and payment details, when you make a purchase or contact us. This information is used to process orders, communicate with you, and improve our services. We do not sell or share your information with third parties, except to service providers assisting us with order fulfillment or when required by law. We implement reasonable security measures to protect your data, but cannot guarantee complete security. You have the right to access, correct, or delete your information, and you can opt out of promotional communications at any time. Our website uses cookies to enhance your experience, and links to third-party sites are not covered by our privacy practices. If you have any questions, please contact us at Fauxmance

Shipping Policy

At fauxmance, we are committed to providing you with a smooth and efficient shipping experience. Please read our shipping guidelines below.
Shipping Options
We offer reliable shipping across Pakistan. All orders are processed within 1-3 business days after confirmation. During peak times, processing may take longer.
Delivery Time:
•3-7 business days (depending on your location).
Shipping Fees
A fixed shipping fee of Rs. 280 applies to all orders. Please note that shipping fees are non-refundable, even if an order is returned or exchanged..
Order Processing
•Orders placed after 5 PM will be processed the next business day.
•You will receive a confirmation email once your order is shipped, which will include a tracking number for monitoring your shipment.
Shipping Delays
While we strive for timely delivery, we cannot be held responsible for delays caused by:
•Customs clearance (for international shipments).
•Issues with the courier service (e.g., weather disruptions, strikes).
•Incorrect shipping information provided by the customer.
If you experience a delay, please reach out to the shipping carrier using your tracking number or contact our customer support for assistance.
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information at checkout. If an incorrect address is provided and the package is returned to us, you will be liable for the cost of re-shipping.
Lost or Stolen Packages
Fauxmance is not responsible for lost or stolen packages once they are handed over to the courier service. If your package is marked as delivered but you cannot locate it, please contact the shipping provider directly. We recommend selecting insured shipping at checkout for additional protection against loss or theft.
If you have any further questions regarding our shipping policy, please contact our support team at Fauxmance

Terms of Service

 

Welcome to fauxmance! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.
1. Acceptance of Terms
By using this website, you confirm that you agree to these Terms of Service and any additional policies referenced herein.
2. Changes to Terms
Fauxmance reserves the right to modify or replace these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes indicates your acceptance of the new terms.
3. Products and Services
•All products are subject to availability and may be withdrawn at any time. We reserve the right to limit the quantities of any products we offer.
•We make every effort to display product colors and descriptions accurately, but we cannot guarantee that your monitor’s display will accurately reflect the color of the product.
4. Ordering
•By placing an order through our website, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password.
•Orders are subject to acceptance by Fauxmance. We may refuse or cancel your order for reasons including but not limited to:
•Inaccurate or incomplete information.
•Availability of the product.
•Errors in the pricing or product descriptions.
5. Payment
•We offer two payment methods:
•Cash on Delivery (COD): Payment is made in cash upon delivery of your order.
•Advance Payment: Full payment is required at the time of order placement via online bank transfer.
6. Shipping and Delivery
Please refer to our Shipping Policy for detailed information about shipping methods, costs, and delivery times.
7. Return and Exchange Policy
Please refer to our Return & Exchange Policy for detailed information regarding returns, exchanges, and refunds.
8. User Conduct
By using our website, you agree not to:
•Engage in any unlawful or fraudulent activity.
•Disrupt or interfere with the security or performance of the website.
•Use any automated means, such as bots or scrapers, to access our site without permission.
9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Fauxmance or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
10. Limitation of Liability
Fauxmnace will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of this website or the products purchased, even if we have been advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless Fauxmance, its affiliates, and its employees from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the website or violation of these Terms of Service.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Islamic Republic of Pakistan without regard to its conflict of law provisions.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
•                ___
14. Entire Agreement
These Terms of Service constitute the entire agreement between you and Fauxmance regarding your use of the website, superseding any prior agreements between you and fauxmance

Return & Exchange Policy

At Fauxmance, we take pride in the quality of our products. We offer returns and exchanges under some conditions to ensure a smooth operation and to ensure our customers receive the best possible service.
In order to be eligible for a return or exchange, the following criteria must be met:
1.Timeframe: Requests for returns or exchanges must be submitted within 7 days of receiving the product. Any requests beyond this period will not be entertained.
2.Condition of Item: The item must be in unused condition, with all original tags and packaging intact. Items that show any signs of use, wear, or damage caused by the customer will not qualify for return or exchange.
3.Reason for Return: Returns will be considered in the event of:
•A manufacturing defect.
•The wrong item being shipped.
Returns based on personal preferences (e.g., change of mind or color choice) are not eligible.
4.Inspection Process: All returned items will undergo a thorough inspection before approval. We reserve the right to reject returns if the item does not meet the criteria.
How to Request a Return or Exchange
1.Submit a Request: dropping a message at ____ within the eligible period with your order number, photos of the item, and a detailed explanation of why you are requesting a return or exchange.
2.Await Approval: Once your request is reviewed, we will notify you of approval or rejection. If approved, further instructions for shipping the item back will be provided.
Additionally,
•Return Shipping Costs: All shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
•Refund Process: If your return is approved, a refund will be issued via Online Banking once the item is received and inspected. Refunds may take 7-10 business days to process.
•Exchanges: Exchanges are permitted if the item is defective or damaged upon arrival. If an exchange for the same item is not possible, a product of equal or lesser value may be offered, subject to availability.
Non-Returnable Items
Certain items are not eligible for return or exchange under any circumstances:
•Products purchased during sales or marked as final sale.
Damages and Defects
If your item arrives damaged, please notify us within 24 hours by dropping a whatsapp message at _____with photos and a description of the issue. Delayed reports will not be accepted.

Faqs

HOW SOON WILL MY ORDER BE PROCESSED?

Orders placed during weekdays will be processed within 1-3 business days. Please note that orders are not processed or shipped on weekends (Saturday and Sunday) or public holidays. Business days are considered Monday through Friday.

If your order takes longer, feel free to contact us at ___

CAN I MODIFY OR CANCEL MY ORDER?

We strive to process orders as quickly as possible. If you need to make changes or cancel your order, contact us immediately after placing your order at ____ While we cannot guarantee changes once processing has begun, we will do our best to accommodate your request.

WHAT IF A PRODUCT IS OUT OF STOCK?

If an item is sold out, you can subscribe to our email list. We’ll notify you as soon as it’s back in stock via email.

WHAT IF I RECEIVE A DAMAGED ITEM?

If your product arrives damaged, don’t worry. Simply contact us ___ with photos of the damaged item, your order number, and a brief description of the issue. We’ll guide you through the next steps.

IS ONLINE PAYMENT AVAILABLE?

Currently, our website does not support an online payment portal. However, we do accept online bank transfers. For more details, please reach out to us on WhatsApp